Refund Policy

Summary

Who handles your payment

Card payments are processed by Polar, which acts as the Merchant of Record for card orders: it takes the payment, collects sales tax and issues the receipt. Refunds are paid back to your original payment method. Crypto payments are processed by NOWPayments.

DiscoNotify costs $1.99 per month for each Discord server. Card subscriptions are billed monthly in advance and renew automatically each month until you cancel. Crypto plans are prepaid for 3, 6 or 12 months and do not renew. The Free plan (one account per platform) costs nothing, and there is no free trial.

14-day money-back guarantee

If you're not happy with DiscoNotify for any reason, ask for a refund within 14 days of a payment and you'll get that payment back in full. This applies to your first payment and to monthly renewals.

When a refund is issued, the subscription for that server ends and DiscoNotify stops sending alerts there.

Crypto payments

Crypto payments can't be reversed by a bank, so we refund them by hand. The same 14-day guarantee applies: within 14 days of the payment, we send back the amount in the same coin, to a wallet address you give us, less the network fees of the transfer. The value is converted at the time of the refund, so the amount in the coin can differ from what you sent.

Other refunds

Billing mistakes

If you were charged twice for the same month, charged the wrong amount, or charged for a renewal after you had already cancelled, the incorrect charge is refunded in full, whenever you notice it.

Extended outages

If DiscoNotify stops sending alerts for more than 72 hours in a row because of a problem on our side, you can ask for a refund or credit for the affected days, even after the 14-day window.

Platforms we remove

If we permanently remove support for a platform you were using, you can cancel and receive a refund for the unused part of your current month.

After 14 days

Outside the cases above, payments older than 14 days aren't normally refunded. You can cancel at any time to stop the next charge, and your plan keeps working until the end of the month you paid for. If something went wrong, contact us anyway and we'll review your request fairly. This policy doesn't affect any rights you have under consumer protection law.

Cancelling

Cancel a card subscription any time on the dashboard: Billing, then Manage billing. Only the person who subscribed, or the server owner, can open the billing portal. If you cancel, the server stays on the Paid plan until the end of the month you paid for, then returns to Free. Crypto plans don't renew, so there is nothing to cancel.

Removing DiscoNotify from your server doesn't cancel a card subscription by itself, so please cancel billing as well.

How to request a refund

Email support@disconotify.com or open a ticket in our support server with your Discord server ID, the email you paid with (card) or the payment ID and coin (crypto), and the date of the payment. We issue card refunds through Polar, so the money returns to your original payment method.

Requests are reviewed within 5 business days. Your bank or card provider may take another 5 to 10 business days to show a card refund on your statement. Crypto refunds are sent once we have your wallet address.

Chargebacks

Please contact us before disputing a charge with your bank. Refunds within the guarantee are quick and simple. If a chargeback is opened, the subscription for that server may be paused until it's resolved.

Changes to this policy

We may update this policy from time to time. Changes apply to payments made after the "Last updated" date above. Payments made earlier are handled under the version in place when you paid. See also our Terms of Service.

Contact

For refunds and billing questions, contact us at: